Escape Room Game Master - Assistant Manager - Customer Service Host - Jupiter

Job Overview
Join our dynamic entertainment team as an Escape Room Game Master, Assistant Manager, and Customer Service Host! In this vibrant role, you will be the heartbeat of unforgettable guest experiences, guiding players through immersive escape adventures while ensuring exceptional service and smooth operations. Your energy, enthusiasm, and attention to detail will create a welcoming environment where guests feel excited, engaged, and valued from start to finish. This paid position offers a fantastic opportunity to develop leadership skills, work in a lively setting, and be part of a team dedicated to delivering fun-filled moments that leave lasting impressions.

Duties

• Welcome guests with enthusiasm, providing clear instructions and ensuring they understand the escape room experience.
• Facilitate game sessions by explaining rules, monitoring progress, and offering hints or assistance as needed to enhance guest enjoyment.
• Manage daily operations including booking reservations, processing payments, and handling cash transactions accurately.
• Maintain the cleanliness and organization of the facility to ensure a safe and inviting environment for all visitors.
• Address guest inquiries or concerns promptly with professionalism and positivity, turning challenges into opportunities for exceptional service.
• Support event management efforts for special parties or corporate bookings, coordinating logistics to ensure seamless execution.
• Uphold safety protocols by monitoring guest behavior and responding swiftly to any conflicts or emergencies that arise during gameplay.

Skills

• Proven experience in customer service or guest relations within hospitality, resort, or entertainment settings.
• Strong communication skills with the ability to engage diverse audiences through public speaking or storytelling.
• Escape Room Player
• Ability to manage conflicts effectively while maintaining a positive atmosphere for guests and team members alike.
• Experience in events management or coordinating group activities is highly desirable.
• Supervisory or business management experience is a must.
• Familiarity with cash handling procedures and point-of-sale systems to process transactions securely.
• Demonstrated ability to work well with children and groups of all ages in lively environments. This exciting role combines energetic interaction with guests, operational responsibilities, and leadership opportunities—perfect for motivated individuals eager to create memorable experiences while developing their skills in a fun-filled setting!

MUST BE AVAILABLE TO WORK WEEKENDS & Holidays & School Breaks
(CLOSED Thanksgiving & Christmas)

Benefits:
Employee discount
Paid time off